Shipping Policy

 

Shipping Policy – Emma & Liam Toronto

Thank you for choosing Emma & Liam Toronto! We appreciate your trust and are committed to providing you with an effortless shopping experience, from the moment you place your order to the moment it arrives at your door.

Our Shipping Commitment

At Emma & Liam Toronto, we partner with the finest logistics providers to ensure a smooth and reliable shipping experience. By maintaining strict quality control at every stage, we guarantee that your order meets the highest standards of craftsmanship and arrives in perfect condition.

Processing & Delivery Times

  • Processing Time: Orders are carefully prepared and processed within 1-2 business days.
  • Delivery Time: Once shipped, your order typically arrives within 7-14 business days.
  • Due to high demand and occasional warehouse transfers, some products may require up to 20-25 business days for delivery. We appreciate your patience as we ensure your order reaches you in perfect condition.

Shipping Costs

  • For a limited time, we offer FREE shipping on all orders.
  • If you choose to return an item, return shipping costs will be at your expense.

Order Tracking

Once your order has been shipped, you will receive a tracking code via email. This allows you to monitor your shipment in real time. Please allow 2-3 days for tracking updates to appear.

What If Something Goes Wrong?

While we strive for excellence, unexpected issues can sometimes occur. If anything goes wrong, we’re here to make it right:
✔ Damaged Item? We’ll send a replacement at no extra charge.
✔ Lost Package? We’ll ship a new one free of charge.
✔ Delivery Issues? If your package is undeliverable and returned to us, we will reship it once at no additional cost.

Cancellations & Returns

  • Orders are processed immediately after placement, so cancellations are not possible once an order is confirmed.
  • If you change your mind, you can return your order within 30 days (see our Return Policy for details).

Customs & Duties

We take every measure to ensure seamless shipping, but in rare cases, customs fees may apply. These costs, if any, are determined by your local authorities and are beyond our control.

Our Quality Promise

Every piece at Emma & Liam Toronto is crafted with precision and care. Before shipping, we conduct rigorous quality checks to ensure your order meets the high standards you expect from us.

Need Assistance?

For any shipping inquiries, please contact our support team at info@emma-liam.com. We’re happy to help!

Thank you for choosing Emma & Liam Toronto – we look forward to delivering excellence to your doorstep.